There is a "decently sized" minority in the comments, on the forums and even on the Discord complaining and calling out the game as a scam for the prelyria graphics on the videos.
Now, as an educated Elyrian, I know the reasons for these graphics, but to a newcomer, a old uneducated/uninformed consumer, old kickstarter backers etc it looks to them like their graphics and development completely changed/has fallen behind.
Some tips for SBS to mitigate this:
For these videos, have a splash screen or some sort of "Beginning text" warning users about the graphics, telling them that they are low-poly and "cartoonish" for a reason, and that a High Poly client will be at launch.
Update the forums to better explain Prelyria, and why the graphics are low quality, as well as expand and fix the Wiki's articles making users think VoxElyria still exists. -
Pin the forum article/development journal explaining Prelyria and why its graphics exist.
Just some recommendations. If you have some more, let me know Below.