Gift sent to wrong Account

Hi Sbs,

I bought a Faceless Owl during the Longest Night Promotion, and wanted to gift it to my friend SorynGalin. However, I sent it to an account named Soryn, not realizing SorynGalin did not get the owl until the promotion has ended.

Is there any way you can help?



1/22/2019 6:00:35 PM #1

You would have to email support about the issue however I do not believe there is anything that really can be done in this instance. That’s why you have to check and and double check before sending things ~

[email protected]

1/22/2019 6:02:10 PM #2

We're sorry to hear that!

It may be possible for us to help, please email us some details to [email protected] so we can investigate further.

Thank you!

"Stupid questions make more sense than stupid mistakes."

1/23/2019 7:20:27 PM #3

Will do. Thanks Serp!