COMMUNITY - FORUMS - TECHNICAL SUPPORT
5/7/2018 11:28:47 PMPlease enter a Valid Billing Address
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Rynard

  • Member
  • Rank 10
  • 45 Posts
  • February 2016

I was trying to buy some EP and tokens with my Available Credit, and when I tried to check out, I was prompted to enter a valid billing address. I tried no address and then 2 previous addresses, even though those boxes disappear when I try to checkout with credit. Any way to fix this?

"Lux est Lex"

5/7/2018 11:47:04 PM #1
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Matriarch

  • Member
  • Rank 10
  • 484 Posts
  • October 2016

Have you tried entering it in manually?

If this doesn't work then you should send an email to [email protected]

5/7/2018 11:49:28 PM #2

Tiffany

  • Member
  • Rank 6
  • 401 Posts
  • May 2016

Best to contact support directly. I'd e-mail [email protected]

5/8/2018 2:59:59 PM #3
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Serpentius

  • Member
  • Rank 10
  • 2277 Posts
  • March 2017

For a payment/address issue that involves PII, please contact us directly as others have suggested.

Thank you!

"Stupid questions make more sense than stupid mistakes."

COMMUNITY - FORUMS - TECHNICAL SUPPORT