Posted By RedDoggybone at

Hi, my brother joined the site a long time ago and I don't think ever posted anything and hasn't logged back on in a long while. He is waiting for the game to be near completion to get more involved.

Any way, I received my pledge reward yesterday and it was a Settler's pack I plan to give to him. So he has been trying to log into the site since last night and is unable to do so. When he types in his e-mail address and screen name it says it will send him a verification e-mail for him to click on and verify the account. But he never receives the e-mail. He tried making a new account with the same e-mail address but he gets a message that that e-mail is already being used. So we know the site has the right e-mail address.

Is there some way you can send him a verification e-mail directly or any other way to allow him to access his account here so he can log on and I can gift him his package?

Thanks for your time and help.

Hello!

For account problems please send an email to: [email protected]

There is not much that can be done via forums.

Hope this helps!

Thanks a lot for the help. :)

Got your email, but to help your brother I'd need him to contact support from the email attached to his account.

Thank you!