COMMUNITY - FORUMS - TECHNICAL SUPPORT
Baron, Unable to Reserve Surname

I have the "Surname" as part of my Barony package and my countdown is gone. Despite this, I'm unable to select a name and am instead being prompted to purchase the Surname & Coat of Arms.

Please assist,

Thank you.


3/24/2018 10:55:14 AM #1

For all Surname Reservation issues, please email to [email protected], so a ticket can be generate to help resolve it.


3/24/2018 11:01:51 AM #2

Some general things you might want to check in addition to putting in a ticket if needed would be ensuring you're logged in when trying to reserve your surname, and giving it some time to see if you hit the button to try to reserve, it is pending, and you've not hit the button again so it thinks you're trying to reserve another name.


3/24/2018 7:54:14 PM #3

I sent an email. There isn't even an option for me to submit for a name. It prompts me to purchase the Surname & Coat of Arms, as I said. I'm logged in.


3/26/2018 5:20:48 PM #4

We're looking into it via a support ticket, and we will figure it out! <3

Thank you.


"Stupid questions make more sense than stupid mistakes."