Hello!

You sent in your support ticket on Jan 30, at 2:44pm, and I replied on Jan 31 at 9:04am that I was opening an internal ticket to investigate this and it may take a little while to resolve.

Please check your spam folder or whitelist [email protected] to ensure you are getting our messages.

I have replied twice since then as well.

Thank you and looking forward to resolving this for you!

Aha! Found it, for some reason it didn't mark it as being replied to! Thanks so much, will mark it as important so I make sure to get the final response! :)